Moat House / Our fees

Our Fees
Your fee may vary up or down from the basic fee following the pre-admittance assessment of your care needs, however, you will be informed of the precise fees required at the time of assessment.

Social Services may receive a bulk purchase discount from the basic fees. Should the Social Services contribution not fully cover your fee your representative may be asked to pay a Private Third Party Top Up but you will be informed prior to admittance.

Our basic weekly fee rates vary between £379 and £465 depending on your choice of room.
Fees and any SEA charge should be paid monthly in advance by Direct Debit through your bank on the first day of each month.

Fee reviews
Your fee, or Top Up, will be reviewed annually with any increase effective from 1st April, or top ups a few days later to correspond with the social services fee increase date.

Calculations for your fee increase will be based on a combination of:

• The ‘Average Earnings Index’ and the ‘National Minimum Wage’ (Wages consume up to 60% of fees received).
  
• The rate of inflation (Retail Price Index).
  
• The previous year’s and, any known, future overhead cost increases.
  
• Cost increases incurred by changes in legislation.

Your fee will only be reviewed at any other time should we suffer a substantial cost increase, for example; a change in legislation, or should there be a significant increase in your care requirement.

We will always give you 28 days written notice along with a justification of the amount of increase requested.

Your fees include:

• Provision of fully furnished accommodation including a room and communal facilities.
  
• Heat, light, water, linen, house keeping, equipment and maintenance, all taxes and costs of all statutory services.
  
• 24 hour personal care including basic toiletries, towels, assistance with personal hygiene, toileting, washing of hair by staff.
  
• All meals, snacks and beverages.
• Drinks for your guests.
  
• Wash laundry.
  
• Ensuring you are as comfortable as possible within the limits available i.e. health etc.
  
• Provision of leisure opportunities, social facilities and in house activities by staff.
  
• Continence products other than those supplied by the Primary Care Trust.
  
• Call bell system.
  
• The maintenance of records concerning the care given.
  
• Inspections by our homes Maintenance Engineer of your personal electrical appliances on admittance and every two years.
  
• Minor personal jobs (up to ½ hour only) by our Maintenance Engineer i.e hanging pictures etc.

Additional services provided:

• Escorting you to anywhere outside of the home including Dentists, Doctors, Hospitals etc.
  
• Meals for your guests.
  
• Your hairdressing by external contractors.
• Labelling your clothes.
  
• Any private Chiropodists, Opticians, Doctors or Dentists and all medical related services.
  
• Your electricity for your personal oxygen equipment for which you receive Government benefit payments.
• Your toiletries, newspapers or TV licence etc.
• Any items you damage, other than normal wear and tear.
  
• Any Insurance cover for your personal valuables or money.
• Your private telephone installation and call charges.
• Your external entertainment or outings.
• Any alcoholic drinks.

Social Services contributions to your fees
The rules governing Social Services funding of Care Home fees are complex and the following is only meant to give you a rough idea of what may be available to you. The amount they will contribute depends on how much savings or assets (usually your house) you have. This does not however, apply to the first 3 months of your stay, which they should pay regardless of the amount of money or assets you have. The Home Manager will be pleased to offer guidance on this matter if required.

At the time of writing Social Services will usually pay all or most of your fees providing you have less than £14,000.  If you have more than £14,000 but less than £23,000 they will usually pay part of your fees.  Should you have more than £23,000 they will probably pay nothing towards your fees. We have a contract with Social Services, therefore, their contribution will be paid as per the terms and conditions of that contract.  Should the Social Services not cover all of your fees a private ‘top-up’ will need to be paid by your relative or other person.

Arrears
Managing arrears is not included in your fee: therefore we charge interest on arrears at 4% over HSBC bank base rate from the due date and a £10 administration charge for each reminder or letter sent.